Q1 How long does it take to deliver after placing an order?

The delivery time for ordered goods is preparation time + delivery time, which usually takes about two weeks. Preparation time varies depending on the product, please see the product page for details.

Some products can be delivered the next day.

Order before 12 noon on the same day, and it will be delivered the next day.

* If you need to change the delivery method, please contact service@kelvoran.com.

Q2 I want to cancel the order

· If you want to cancel the order, please contact us by email at service@kelvoran.com.

Q3 I received a defective item. Can I exchange or return it?

If you receive a defective item, we accept returns or exchanges.

Please contact us by email at "service@kelvoran.com" and provide your name, registered email address, order number, reason, and photos that clearly show the defective part.

Q4 In what cases can't be returned or exchanged?

We do not accept returns or exchanges in the following cases.

· Return or exchange due to customer reasons (color, size, etc.)

· Items shipped more than 7 days ago

· Items that cannot be returned (lingerie, swimwear, jewelry, etc.)

· Items with product labels, price tags, logos, etc. removed

· Items with missing or damaged packaging bags, special packaging boxes, boxes, accessories, etc.

· Items that have been altered, washed, or cleaned

· Items that have odors, stains, or scratches during customer use

· Items used for purposes other than trying on

· Returning only some items or accessories

· Items without providing photos or explaining the problem

· Items returned without contacting us

Q5: Even if the order has been shipped, I cannot track it.

Our product delivery process is to ship from the warehouse. After the product arrives at the logistics center, we will provide the parcel number and ship it. Therefore, it takes about 1-3 days for the system to reflect the shipment status after shipment. Please wait patiently for a while before checking.

Q6 I cannot receive emails.

We receive many emails sent from overseas, but the emails are not delivered.

Even if you don't set up a spam filter, the email may be automatically marked as spam, so please set your email address to receive emails from the following address.

Email address: service@kelvoran.com

Q7 Can the delivery address be changed after shipment?

If you contact "service@jdpqvysh.com" within 12 hours after placing the order, you can change the delivery address, but if you don't contact, you can't change the delivery address.

The address cannot be changed after shipment.

Q8 I can't add the item to the shopping cart.

Please check that you have selected the size and color of the item you want.

*Items with a single size and a single color must also select this.

Q9 Still preparing for shipment

The delivery time for the ordered item is preparation period + delivery period. The preparation period varies depending on the item.

If the ordered item is in stock at the warehouse, it can be shipped immediately after the order is placed. It usually takes 1-4 working days.

If the item is out of stock at the warehouse, we will order it from the factory and wait for it to arrive. Also, if it is a popular item, it may be out of stock immediately after it arrives, so you may need to wait 1-3 weeks.

We apologize for the long wait, but if the delivery time is longer, we will contact you as soon as possible.

If you need the product urgently, please contact us before placing an order so that we can let you know the stock status.