Dear Customer

Thank you for choosing kelvoran as your shopping platform. We are always committed to providing high-quality products and excellent customer service. As we expand in the Japanese market, we are committed to ensuring that customers who purchase our products can enjoy our warranty service with peace of mind.

Warranty Policy Overview:

Warranty Period: All products purchased from kelvoran are covered by a standard one-year warranty from the date of purchase.

Warranty Coverage: The warranty covers manufacturing defects and failures under normal use. Please note that problems caused by misuse, accidental damage or unauthorized repairs are not covered by the warranty.

How to claim a warranty:

First, please contact our customer service team via email at service@kelvoran.com.

Please include your order number, purchase date, and a detailed description of the product defect in your email.

Please attach any relevant photos or videos to help us process your inquiry faster.

Processing process:

Our customer service team will respond to you within 2 business days after receiving your email.

If the product is under warranty, we will guide you on how to return it for repair or replacement.

Repair or replacement may take 7-14 business days, depending on the circumstances.

Returns and Exchanges:

If we are unable to repair your product within the warranty period, we will replace it free of charge.

If you wish to return a product, please ensure that the product is unused and in its original packaging. Returns must be made within 30 days of receiving the product.

Special Advice:

Please retain your proof of purchase and all relevant documentation to ensure that your warranty claim is processed quickly. We also recommend that you inspect the product immediately upon receipt to identify potential problems early.

We place the satisfaction of all our customers first and are committed to providing excellent after-sales service. If you have any questions or concerns, please feel free to contact us by email.

Thank you again for your support and trust in kelvoran.

Wish you a happy shopping!